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Versa 2 screen brightness is very dim

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‎08-30-2021 06:50 - last edited on ‎08-30-2021 17:19 by Fitbit Moderator

‎08-30-2021 06:50 - last edited on ‎08-30-2021 17:19 by Fitbit Moderator

Ok, so I have checked my Do Not Disturb as well as my Sleep Mode settings. Neither are on. I have formatted my watch back to factory settings. I can toggle between the 3 brightness settings but it doesn't change. I've had the watch around a year and a half. Seems like a lot of money to spend on what is now just a bracelet because I can't read the screen unless it's dark. 😒 Any ideas? 

 

Moderator Edit: Clarified subject

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‎08-30-2021 17:20 - edited ‎08-30-2021 17:22

‎08-30-2021 17:20 - edited ‎08-30-2021 17:22

Hi there, @CarolinaAngel82. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

 

I've seen that you contacted our Support Team before posting here and they've already helped you. If you have any inquiry or concern about the outcome of your case, please feel free to contact our team back so they can continue assisting you. 

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎08-30-2021 17:42

In response to MarreFitbit

‎08-30-2021 17:42

Yes, I did contact support on this issue before posting here. I was told to do what I had already done and then emailed with a discount code which doesn't even work on the current sale price. I was going to buy another one at the sale price with the extra discount until I realized it didn't work on the sale price. I already spent $150 on the one on my wrist and I haven't even had it 2 years. I was hoping someone on this forum had maybe had the same issue and had a fix for it before I chose to spend my money elsewhere. I like my fitbit and it works just fine outside of the screen not being bright anymore.

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