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Versa 2 screen came loose

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‎01-05-2021 22:49 - last edited on ‎01-06-2021 04:29 by Moderator Alum

‎01-05-2021 22:49 - last edited on ‎01-06-2021 04:29 by Moderator Alum

So it is a year since the last time I had to RMA the Versa 2. That one lasted a year also. First one just stopped working. This time the face just decided to come off. They seem to be built to last a year... 

 

Was laying on the couch and looked down because I saw bright light emanating from the edge of my watch. The only thing holding it on is the cable. The screen is still working. 

 

Question is.. should I just glue it back down? Or have it replaced?

 


Moderator edit: subject updated for clarity

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‎01-06-2021 04:28 - edited ‎01-06-2021 04:28

‎01-06-2021 04:28 - edited ‎01-06-2021 04:28

Hi, welcome to the Fitbit Community forums @Gbud.  

 

Thank you for sharing all this information about the inconvenience you've experienced with your watch. 

 

I can't confirm if a replacement is possible, but I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon.

 

Have a great day! 

Davide | Italian and English Community Moderator, Fitbit


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