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Versa 2 screen came off - Feedback about my experience

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‎01-28-2021 15:38 - last edited on ‎01-29-2021 17:18 by Fitbit Moderator

‎01-28-2021 15:38 - last edited on ‎01-29-2021 17:18 by Fitbit Moderator

I was able to reach out to customer support regarding this issue, but this is the 2nd time the faceplate on my Versa 2 just popped off for no reason. I don't even let it get wet. Thank goodness it was still under warranty! First time it happened back in October, I had to send them the damaged Versa 2 before they would even process the replacement! And it took 1 month before I received the replacement (had to use an old broken Fitbit Charge to monitor my steps). The replacement Versa 2 they sent me ended up being defective as well! The microphone would not work! Replacement again - had to wait a week this time and was told to toss the damaged one. Now 2 months later, faceplate popped off again- on the replacement! Seriously? Did they send me a refurbished one or is this just a normal problem? Turns out, it might just be a regular thing. Still under warranty, so I have to wait at least a week for the replacement.

 

Hopefully this one will not be a refurbished. Or will it? You know how long it takes to set up the Fitbit to be exactly how you want it to be, only for it to break again and have to go through the entire set up process all over again? Frustrating! Fitbit please fix the faceplate glueing issue! We spend way too much for quality items to receive items that are cheaply made! 

 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

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‎01-29-2021 17:16

‎01-29-2021 17:16

Hi @starlilies, welcome to the Community Forums. 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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