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Versa 2 screen came off and got wet inside

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‎05-23-2022 12:30 - last edited on ‎05-23-2022 13:10 by Fitbit Moderator

‎05-23-2022 12:30 - last edited on ‎05-23-2022 13:10 by Fitbit Moderator

The faceplate lifted while I was in the shower and apparently got wet on the inside of my Fitbit Versa 2. Tried to dry it out in rice but if hasn’t worked since. It came on for a minute but didn’t stay on. Can anything be done. It won’t come on at all now.

 

Moderator Edit: Clarified subject

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‎05-23-2022 13:11 - edited ‎11-14-2023 11:06

‎05-23-2022 13:11 - edited ‎11-14-2023 11:06

Hi there, @seemrswms47. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Please note the screen cannot be replaceable. When a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

See you around.

Maria | Community Moderator, Fitbit


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‎05-23-2022 13:11 - edited ‎11-14-2023 11:06

‎05-23-2022 13:11 - edited ‎11-14-2023 11:06

Hi there, @seemrswms47. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Please note the screen cannot be replaceable. When a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

See you around.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer