Versa 2 screen came off

[SunsetRunner]

Hey guys, my display just fell of the frame of my versa 2?

It's just connected via the cables connected from display to the case.

What shall I do? Whom can I contact, because m guarantee expires in a few days.

Besr regards

Timo

Moderator Edit: updated subject for clarity.

[Blazzigghostgb]

This just happened to me as well. I would try contacting support and asking about your warranty status, you might be able to get a replacement if the warranty is still active. 

[SunsetRunner]

Sure thanks, my warranty expires in 8 days, so it's quite urgent 😔.

[AndreaFitbit]

Welcome to the Fitbit Community, @SunsetRunner and @Blazzigghostgb. I'm sorry to hear your Versa 2 screen came off @SunsetRunner.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected @SunsetRunner. 

Thanks for your advise @Blazzigghostgb.

Keep on visiting the forums.  

[SunsetRunner]

hello Andrea, 

thanks for your reply.

I filed a support-ticket yesterday.

BR

Timo

[AndreaFitbit]

Hi @SunsetRunner. 

Thanks for getting back to us and for letting us know that you files a support-ticket on Saturday. You should receive assistance in the next days. 

Keep on visiting the forums. 

[SunsetRunner]

Do you guys know how long it takes to get support?

I filed a ticket more than 2 weeks ago but still no reaction from support team at all.

[AndreaFitbit]

Thanks for getting back to us and for sharing your question @SunsetRunner.

There's no a specific time frame to get a response but I updated  your case and pass this information to our team. So you can get a reply.

Thank you for your patience and keep on visiting the forums.