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Versa 2 screen came off

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‎05-08-2022 07:08

‎05-08-2022 07:08

I went swimming for the first time with my Versa 2 today and after 2 lengths the screen came off. I thought this is supposed to be fine for swimming? I was swimming breast stroke on the surface in a fresh water pool. I had selected Exercise>Swim.

I’m currently trying to dry it out. This isn’t working as advertised. It is completely dead and won’t switch on. It’s less than 18 months old. I can see that the glue/seal is breaking up. I’ve never showered with it and take it off to do washing up. This is the first time I’ve tried to swim with it. How do I get it replaced?

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‎05-08-2022 19:41 - last edited on ‎01-03-2024 09:25 by Fitbit Moderator

‎05-08-2022 19:41 - last edited on ‎01-03-2024 09:25 by Fitbit Moderator

@Liath , a warm welcome to the Community! thank you for sharing your experience. 

In that case, please give our team a call or chat with them. They'll be glad to have a closer look at your Versa 2. 

Here you'll find our contact  info

See you around

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎05-09-2022 00:17

‎05-09-2022 00:17

Same thing happened to mine - di you get this resolved?

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‎05-09-2022 02:14

In response to John.hodgson00

‎05-09-2022 02:14

Yes. I contacted support via the live chat. I had to send a picture with a case number but they are replacing it. 

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