Versa 2 screen came off

[Psant]

I’m a long-time customer of Fitbit, and I’ve had several watches. My kids gave me a Versa 2 for Mother’s Day in 2020. In May 2021, the face became unattached from the watch. Fitbit replaced the watch, and I appreciated it. But now it’s happened again, and I am so frustrated. Is there anyway to have it repaired? I doubt Fitbit will replace the watch again. While I wear the watch every day, I’m very careful. If Fitbit cannot help, it may be time to look at an Apple Watch….

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Psant 

I’m sure it certainly wouldn’t hurt to contact Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US. I don’t know what response they will offer you but not calling would leave you to just wonder. 
😉 I do hope they can sort it out for you

[Psant]

Thank you so much for your kind response. I checked, and I was told that since the device is 13 months old, Fitbit refuses to replace the device. They will only offer a discount to me to purchase another one of their devices. It’s frustrating because my experiences with Fitbit reflect serious problems with their products. I do not see a reason to purchase something that will break. I’ve been loyal to Fitbit for a long time, but this is end for me. 

[MarreFitbit]

Hi there, @Psant. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration. @SunsetRunner Thanks for your help!

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

If you have any questions or concerns regarding the outcome of your case, please feel free to get back in touch with our Support Team so they can continue assisting you. 

[Psant]

Why should I use a discount to purchase a defective device? My experience with Fitbit suggests that your watches persistently break. Explain why this purchase would make more sense than choosing a different product from a different company.