Versa 2 screen came off

[SG-23]

I am a few months past my warranty but my Versa 2 screen came off just after I laid it on my bed. I tried to seek help through contacting support but they only offered a small discount and the Versa 2 is not even available to purchase. It’s very disappointing that my device has broken twice in one year yet I haven’t received much support 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SG-23. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand how you must be feeling. 

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.