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Versa 2 screen colors are fading

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‎06-04-2021 00:08 - last edited on ‎06-04-2021 12:58 by Fitbit Moderator

‎06-04-2021 00:08 - last edited on ‎06-04-2021 12:58 by Fitbit Moderator

My Fitbit Versa 2 is about 10 months old and the screen's colors are fading and the battery is wearing down really quickly. I tried shutting on and off, changed the face. Seems like it's malfunctioning.. What should I do?

 

 

Moderator Edit: Clarified subject

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‎06-04-2021 13:00 - edited ‎04-07-2024 07:08

‎06-04-2021 13:00 - edited ‎04-07-2024 07:08

Hi there, @arpitabhardwaj. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Since the restart hasn't worked, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

As for the battery, see Can I extend my Fitbit device's battery life? 

Maria | Community Moderator, Fitbit


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‎06-04-2021 13:02

In response to MarreFitbit

‎06-04-2021 13:02

Thanks for your response on this. I did the troubleshooting with your chat
support and it didn't work and they have initiated the process of getting
my fitbit replaced.

Arpita
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‎06-04-2021 13:07 - edited ‎08-29-2023 10:42

In response to arpitabhardwaj

‎06-04-2021 13:07 - edited ‎08-29-2023 10:42

@arpitabhardwaj Great! I'm glad to hear the were able to help you. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


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