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Versa 2 screen cover fell off

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‎05-15-2022 01:00 - last edited on ‎05-22-2022 17:08 by Fitbit Moderator

‎05-15-2022 01:00 - last edited on ‎05-22-2022 17:08 by Fitbit Moderator

My Versa 2 face cover fell or dropped out suddenly while wearing it few days ago. On examining it, the cover was not adequately or properly glued to the body. Could Fitbit explain the issue and find a solution for it. I have it for about two years. It was bought in New York with extended warranty. I never thought this would happen. Just want to know if anyone having this issue and if it can be repaired as I think, the inside parts remain intact. 

 

Moderator edit: updated subject for clarity

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‎05-22-2022 17:05

‎05-22-2022 17:05

Welcome to the Fitbit Community, @Hofrancisc.

 

I’m sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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