My Versa 2, which I’ve had a little over 3 months, suddenly stopped responding to swiping. I had tried everything that I could after researching this. Nothing worked (sometimes a “fix” would work for a minute or two but nothing permanent). Today I called Fitbit Support. The call took 35 minutes. The rep was very difficult to understand and was reading notes with regard to the steps required to help me. It was very frustrating. The result was that I have to send my Fitbit Versa 2 to an address in Indiana, at my cost, and wait for a replacement. I was told I have to pay the shipping since I purchased the device from Kohl’s and not directly from Fitbit. Not happy at all.
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