Versa 2 screen faded and shows white horizontal lines

[Dpatton1]

My versa has been getting white horizontal lines and the face clock and watch information is faded. Anyone know what's going on? I've reset multiple times.. and customer service support said to call back if issues.. I seen this with my Charge 3 before it died. 

Moderator edit: subject for clarity 

[Vonski62]

My Fitbit is now lying in a drawer as it is unusable. Only 30 months old I didn’t expect it to have such a short lifespan. Bitterly disappointed and won’t be buying another Fitbit. 

[LiliyaFitbit]

Thank you for the update, @Vonski62.

I understand how you are feeling about this situation and appreciate your comments. Our team is always working on improving our devices and user experiences, and we take every feedback as a learning and improvement opportunity for our products. If you haven't contacted our Support team regarding this issue, please get in touch with them so they can discuss the options available to you. Click here to get connected with them via chat or phone. I appreciate your efforts and hope to keep you in the Fitbit family.

See you around.

[rachel30]

I'm having same now any luck ?

 

[Ladydvb]

I let my battery die, recharged it and it came on, I called customer support. I reset the factory setting. I had to set it up as if it was new. That was about 4 hours ago, so far so good. It's working like it is supposed to work. 

[Fizzyjelly]

Mine is the same but it's still recording data, I just can't see on the watch as it's blank

[LiliyaFitbit]

It’s good to see you in the community, @rachel30, @Ladydvb and @Fizzyjelly.

@rachel30 @Fizzyjelly Thank you for the details mentioned and for providing a photo. I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts.

@Ladydvb Thank you for sharing your experience and suggestions. I appreciate your efforts and hope you continue enjoying the Fitbit experience. 

See you around.