help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 screen flashes green and white

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-28-2020 22:43 - last edited on ‎11-30-2020 12:43 by Fitbit Moderator

‎11-28-2020 22:43 - last edited on ‎11-30-2020 12:43 by Fitbit Moderator

Went to bed and woke up to a non working versa 2. App says battery is at 12%. Will sync to the app but won't update. Have tried reseting it with no luck.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-30-2020 13:00 - edited ‎08-31-2023 12:11

‎11-30-2020 13:00 - edited ‎08-31-2023 12:11

Hi there @BJ828, welcome to the Community Forums. I appreciate you have already tried to troubleshoot this situation with your Versa 2's screen before reaching us.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes