Versa 2 screen flashing green/blank

[AuSean]

Hi all, has anyone experience their versa 2 suddenly having an almost completely bright green screen that flashes when you try to tap the button?

I’ve tried resetting by holding down the button, but it doesn’t show me anything on the screen so I can’t say if it’s actually restarting?

Seems to have gone weird overnight as I slept - no knocks or change to my usual usage. 

[Micmuck]

Yesterday, after a bike ride, face screen went blank, and has not come back.

   > it was 70+% charged, and 100% now

   > sliding to apps, works, but they do not, and time-out.

   > shows its syncing.

so it is charged & on,  it not functioning at the Home Screen  -  Any one else have advise ?

 ML in Maine

[LiliyaFitbit]

Welcome to the Fitbit Community, @AuSean @Micmuck.

@AuSean Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts.

@Micmuck Thanks for sharing the details of the issue with your watch. I recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

Hope this helps. 

[AuSean]

Thanks for the replies. 
I was able to speak to customer support yesterday and have organized a new Fitbit. 

one suggestion we went through was that I was using a non standard face and that could sometimes cause issues - in this case that turned out not to be the problem, but I wanted to come back and post here in the hope that may help any other users where the problem could be related to a non Fitbit standard face - it wasn’t something I’d seen mentioned anywhere in my search. 

[Micmuck]

Fitbit (Lillya) -


Thanks for getting back to me/us.

I could not find the “Contact us” link, that I had used before, and the forum was what I ended up using. Direct contact would be great in a situation like that.

The face was blank & moving to other pages behind it - the icons were there, but they were timing out/in active, so I could not change faces - and I have not changed screens from the analog clock face, since the beginning, 1.5 years ago.

The good news is that it came out of it on its own!

It seemed to be locked-up on synching(for hrs ?), but I’ve never known the screen to go blank while synching...

I tried holding the button for 10 seconds, but nothing, and I’ll have to read how to officially reset it, from the link you provided. - it is 10-sec...

I ended up plugging it back in to the charger (70%), and let it go - while I took my older Alta HR on a trip to a graduation party for 8 hrs. When we got back, it was working again (?)

I have also seen issues with the step count, when I checked last evening on where I stood vs. my friends - it showed I was at 99,999 for the week (appx 87,000 actual), but it was like it had defaulted to max out the odometer, and only showed my results (4x), but not my friends in the list.

So thanks.
It may be my Fitbit, but it’s working for now, and I wondered if the issue wasn’t on your end, or in the internet (?)

Thanks - Mic Muck

[LiliyaFitbit]

Thank you for your replies, @AuSean @Micmuck.

@AuSean That's great news! I am glad to hear that our Support team took care of your case and you were sent a replacement. Thank you for posting the update here. I appreciate your feedback and comments as this information may help other members in the same situation.

@Micmuck I am glad to hear you're back on track! I appreciate your efforts and hope you continue enjoying the Fitbit experience. Regarding the issue with your step count, I recommend trying the following:

1. Log out of the app.
2. Force quit the app.
3. Restart your phone. 
4. Log into the Fitbit app and check if the issue persists.

Leaderboard updates everyday as it counts the last 7 days, so it adds your daily steps and overrides the previous information. For more information, see How do I keep up with my Fitbit friends?

Hope this helps.