Versa 2 screen flickering black and white after update

[Sparkles1965]

Did the update and my screen started flickering black and white, then won't turn on.

Tried multiple reboots still the same...then it comes back and goes again?

[AiriP]

Same here! Day before yesterday it began to  flicker, reboot, till battery died. Next morning charged and it was fine till I put it on my wrist - then it started to flicker agaib and unsuccesful restart sessiod drained battery again 😞 1year old now, hope I still get my money back. 

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Sparkles1965 and @AiriP.

Thanks for the details shared in your posts and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend trying the following:

1. Confirm the steps to restart the device: How do I restart my Fitbit device?
2. Change a clock face to Fitbit designed one: How do I change the clock face on my Fitbit device? 

Hope this helps. 

[Sparkles1965]

I can't even reset it I can't see the screen to do it now...I've tried many reboots

Get Outlook for Android

[LiliyaFitbit]

Thank you for your reply, @Sparkles1965.

I appreciate your efforts and the additional details. I recommend getting in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[AiriP]

Great! Thx 🙂 It worked. After charging restarted manually (must say, I falsely assumed it had already restarted itself)! Changed clockface and now I wear it for an hour already without any flicker 🙂

not sure now, how to get oxygen readings without that special clockface. 

[LiliyaFitbit]

Thank you for your reply, @AiriP.

This is great news and I hope you continue enjoying the Fitbit experience! Since the issue is resolved, you can try changing a clock face again to collect your SpO2 data. For more information about tracking your blood oxygen saturation, see How do I track blood oxygen saturation (SpO2) with my Fitbit device?

Let me also invite you to visit our Health & Wellness board where you can make new friends and create your own topics.

Keep on visiting the forums!

[emmamaillard]

fitbit support,and other users 

I too am having issues to email fitbit support to get email back they don't take emails to support now so what the hell am I supposed to do ? Just got a bog standard email saying go on forum 

I am writing to you with regards to my fitbit versa 2 which I purchased from yourselves online last October 15th 2020.

My versa 2 (I'm extremely annoyed)

My versa 2 is faulty firsty the battery completely drained within half a day then within an hour from 100% full battery the  screen now has gone black (which on looking on the support forum is a ongoing problem with versa 2)

I've done all the long restart/factory resets uninstall then reinstall tried changing clockface you name it I've done it but I'm now unable to use the versa 2 as the screen has died completely black no clock face nothing so is completely useless.

This versa 2 is only 10 months old and is still under the 2 year warranty as you can imagine I'd expect the product to last longer than this ! And I'm extremely annoyed that after having a faulty charge 3 to then get offered a discount on the versa 2 and paying out £80 plus pounds that I wouldn't have this problem! 

I've just tried charging again and the battery has drained nearly 50 % in 20 minutes which is definitely not normal.

I've attached a photo of the confirmation of the versa 2 being sent to me 15/10/20 (last year) 

As this product is still in warranty (2 years warranty) I would like a replacement versa 2 I really like the watch and need this to help in my weighloss goals.

Can you please look into this please as I now have a versa 2 that is completely useless and also out of pocket of the £80 plus that I paid in October last year please help as I would like to continue with fitbit.

PLEASE HELP !!!!!!!!!

Please help as I'm gutted I have no fitbit 

Thanks 

Emma Maillard 

[emmamaillard]

fitbit support, can you please help me I emailed fitbit support only to get a bog standard email to say they don't accept emails through fitbit support and to go on the forum.......can you PLEASE HELP ME !!!  I've done the restart but now have no screen battery doesn't last an hour on a 100 %charge  !!!!

I am writing to you with regards to my fitbit versa 2 which I purchased from yourselves online last October 15th 2020.

My versa 2 (I'm extremely annoyed)

My versa 2 is faulty firsty the battery completely drained within half a day then within an hour from 100% full battery the  screen now has gone black (which on looking on the support forum is a ongoing problem with versa 2)

I've done all the long restart/factory resets uninstall then reinstall tried changing clockface you name it I've done it but I'm now unable to use the versa 2 as the screen has died completely black no clock face nothing so is completely useless.

This versa 2 is only 10 months old and is still under the 2 year warranty as you can imagine I'd expect the product to last longer than this ! And I'm extremely annoyed that after having a faulty charge 3 to then get offered a discount on the versa 2 and paying out £80 plus pounds that I wouldn't have this problem! 

I've just tried charging again and the battery has drained nearly 50 % in 20 minutes which is definitely not normal.

I've attached a photo of the confirmation of the versa 2 being sent to me 15/10/20 (last year) 

As this product is still in warranty (2 years warranty) I would like a replacement versa 2 I really like the watch and need this to help in my weighloss goals.

Can you please look into this please as I now have a versa 2 that is completely useless and also out of pocket of the £80 plus that I paid in October last year please help as I would like to continue with fitbit 

Please help as I'm gutted I have no fitbit 

Thanks 

Emma Maillard