Versa 2 screen frozen on Fitbit logo

[Mohair]

I've only been wearing my Versa 2 watch for six weeks. A few days ago it stopped syncing and froze. The logo is on the screen but it won't swipe. I've tried holding in the button for 20+ seconds and this just causes the logo to disappear and reappear but it won't turn on.  It keeps telling me the battery is flat and so I keep charging it, but the charge doesn't last long. It doesn't buzz/vibrate when I plug it in to the charger.

Basically it's just dead.

Moderator edit: updated subject for clarity

[LelaAugust]

Ant other recommendations you can make would be helpful. My Versa died in early September and it was replaced last week. My brand new replacement, used for 1 week, is now doing this.

[Uselessdevice1]

Mine has the same issue since today and none of the button pushing advice works. Seems to be a common defect with Versa 2. What a poor experience. To make it worse I waved almost 2 hours in the stup*d chat, progressing to first in the queue without getting anywhere for another hour. I hate having my valuable time wasted by companies, who don’t value my time! 

[drakos]

 You need to contact them re: the battery issue.. You still have warranty. 

[SunsetRunner]

• I had the same issue with my versa 2. Unfortunately it happened 10 days after my 1 year warranty was up. I deleted my device to see if maybe setting it up as new device would trigger it off the fitbit logo screen cycle...DO NOT DELETE YOUR DEVICE. Don't attempt to fix it. Go to online chat immediately and have them walk you through their steps.. or Fitbit will not send you another if you do. I learned this the hard way and now I'm out of a device and am a disabled vet on a very tight fixed income so can't afford to just go out and purchase another. 

[raylenec]

I had the same problem happen today.  I chatted with support and got no where. By the end I was almost in tears because he just kept saying that if the factory reset does not work there is nothing more he could help me with. I have had my Versa 2 for just over a year and have never had a problem with it until now. 

[SunsetRunner]

Well I actually got mine working again. If you have no other options than to junk it, you may want to try what I did. I let the battery die for a few days. Not intentionally but figured why keep trying to charge it if it's not going to hold a charge. But then I really started missing it lol so I tried messing with the button again. Make sure it's not getting stuck cause I think maybe that's what happened to mine. I took a needle and gently went around the whole button to make sure nothing was catching it stuck from all the hand sanitizers being used lately and then pressed & held it for 20 seconds. When the logo came up I released for a second and pressed it again immediately and felt the buzz. I then put it on my charger and made sure it wasn't a weak charging port and it finally went to the factory reset screen and I was able to then connect it back to my app, downloaded the software and fingers crossed, it's been working great since.

Hope it works for you too. 

[Sweidner]

I am having this same issue with my daughter's and my fit bit versa 2

[Swamptinker11]

Mine is doing the same thing. Was there any resolution? I just got this for Christmas. 

[butty]

No help from FB. Flattened the battery & did a factory reset & now seems to
work. disappointed with the support (or lack of)



--
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus

[SunsetRunner]

If you just got yours for Christmas you should have the 1 year warranty still available. Don't delete your fitbit from your app. Contact support. They should send you another one to replace it.

Glad that worked. Mines still running fine after I flattened it and did the factory reset and update. Fingers crossed it stays that way now 

Moderator edit: merged reply

[LelaAugust]

I worked with someone from Fitbit customer service on this. In the end they
had me return it to the company to be looked at. When it happened in fall
2020 it was returned in working order. It happened again about a month ago
and I'm waiting for the verdict from Fitbit on whether it can be fixed or
if I need to replace it this time.

[Roblene]

I have that issue too, and other issues. I called customer service twice. The first time, the customer rep gave me all the instructions on how to fix the issues, but to no avail. Same as tje other customer rep. And I heard she said, it is a hardware issue. I finally got tired of this fitbit versa 2, and I will never buy any fitbit products. I asked for a replacement, but she said the first owner already got a replacement. My neighbor gave me this one. As far as I am concerned this fitbit is a waste of money and time in trying to fix it!!!

[SunsetRunner]

Well seriously though (and I understand your frustrations),
Have you tried letting the battery die completely for a couple of days and then try charging it?
with maybe a different watt adapter than prior and then if it happens to get full do the hard reset waiting to feel it buzz
If it only gets past the warning triangle while charging then try the steps then and wait for the buzz..its in my original post about the fix.

May as well try it and if you get it working & still don't want it, maybe see if you can donate to a vet that needs it. Many of us would find one really helpful but are on extremely tight to non-existent income.

Just a thought.. 🙂

Juls

[ElsieLeslie]

Same here - please help!

[Mordenkian]

Had the same problem, and factory reset doesn't seem to work. This problem happened to me before and factory reset worked that time, but it isn't working this time. Is there another solution? 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mordenkian.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your troubleshooting efforts. I was able to see that you have already contacted our Support team regarding this, please continue working with them. I know they will be glad to help you out and provide you a solution.

See you around.

[ABjork22]

Hi JuanJoFitbit, 

I am having the same issue and cannot get it to reboot. It stays on the fitbit logo and is completely frozen. It's been like this for well over a month now. 

[Stazar]

Mine broke twice in just under 2 years, they replaced it first time but are uninterested in helping you past the initial 1 year warranty! So if you’re over a year don’t bother contacting them because they’re not interested! Invest in a better watch from a company that care about their customers

Sent from my iPhone

[nmchugh6]

Start a cha session wih them. the warranty is 365 days. I WAS ON CHAT TODAY AND WE TRIED A NEW CLOCK FACE SEVERAL TIMES BUT NOTHING WORKED AND AFTER ABOUT 45 MINUTES THEY SAID THEY WOULD REPLACE IT AFTER I FILLED OUT AN EMAIL THAT THEY SENT. i completed the form and hope to have the replacment shortly

[Melbitz]

Exactly, totally unhelpful after the 1st year