Versa 2 screen glitching in black and white noise

[Canisludens]

 

 Hi! My Versa 2's screen keeps glitching in black and white noise like an old TV screen. I tried turning it off and on multiple times but it doesn't work. As I bought this product in 2018, it's out of warranty. Would there be any way to solve this issue?

[KyraQuispel]

hoi, 

ik had hier gister ook last van en het komt door overhitting je kan hem het beste uit zetten, af doen en in een koele kamer leggen op een harde ondergrond (dus niet op dekens etc). laad hem niet op. wacht een paar uur voordat je hem weer aanzet en het zou helemaal weg moeten zijn. 

ik hoop dat dit helpt

grt kyra

[KyraQuispel · Accepted solution]

hey

im just realizing that i didn’t write my reply in english haha. so what i was saying:

u can try turning it of and putting it in a cool room, do not charge it and leave it there for a couple of hours, it should be completely gone after that. 

it does this weird glitchy thing because of overheating, therefore leaving it alone for a couple of hours in a chilled room (not the fridge!!!) should fix it.

please let me know if ut works, it worked for me 🙂

kind regards 

kyra

[Canisludens]

This worked!!

To be honest, I was skeptical at your suggestion at first because I never placed it anywhere warm, but turning it off for a few hours and let it rest actually did the trick.

Thank you so much for this!

[DavideFitbit]

Hi, welcome to the Community forums, @Canisludens @KyraQuispel. 

Thank you for sharing that you've experienced this inconvenience with your Versa 2 watch. 

@Canisludens It's great to know that you were able to resolve it after turning it off and leaving for a few hours to rest. 

@KyraQuispel Thank for taking the time to share this solution! I'm sure this will be help for for other users as well. 

Have a great day. 

[Arns297]

If you can't get to the screen to turn it off how can I? 

My screen started to do this today out of the blue and I can't even get to the screen to turn it off!!

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Arns297. 

Thank you for confirming that you're still having the same problem with your Fitbit watch 

You can try putting it in a cool room without turning the device off, but if you continue to experience the same inconvenience, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day.