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Versa 2 screen going green and black

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‎02-09-2021 00:00 - last edited on ‎02-09-2021 03:24 by Fitbit Moderator

‎02-09-2021 00:00 - last edited on ‎02-09-2021 03:24 by Fitbit Moderator

My versa 2 suddenly stopped working this morning.  It was working fine, and all of a sudden the screen went black. I thought it was a power issue, but seemed unlikely given that I plug it in daily while I'm showering. After about 20 minutes on charge, the screen started going green like the OLD TVs, all pixilated. It goes black for a few seconds, than back to green and so on, all while vibrating. Please help.

 

Moderator Edit: Clarified subject

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‎02-09-2021 01:31

‎02-09-2021 01:31

Make sure its charged properly then If you can please restart it as described in this help article.

Author | ch, passion for improvement.

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‎02-09-2021 03:26 - edited ‎09-08-2023 09:47

In response to Guy_

‎02-09-2021 03:26 - edited ‎09-08-2023 09:47

Hi there @ElvisDelibashi, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2. @Guy_ Thanks for your recommendation!

I've seen you got in touch with our Support Team after posting here and they already addressed the issue. 🙂

Maria | Community Moderator, Fitbit


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