Versa 2 screen gone white and won’t respond

[mumof2withnoclu]

Hi,

my Fitbit Versa 2 screen just suddenly gone white and won’t respond. It vibrates sometimes too.

i tried to do a soft reset but all it did was make it light up and vibrate a few times and then nothing. 

the Fitbit is only 2 months old and I’ve never submerged in water or dropped it. It was on my wrist when it happened. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @mumof2withnoclu.

I appreciate your participation in the Forums and sharing that your Versa 2 screen gone white and won't respond. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

[TedEBear1]

so what was the solution? 

[LiliyaFitbit]

Welcome to the Fitbit Community, @TedEBear1.

Thank you for joining the thread and sharing your concern. I could see that you got in touch with our Support team about this and that they were able to help you. 

I'll be around if you have any questions. 

[TedEBear1]

Fitbit replaced the watch under warranty.

[LiliyaFitbit]

Thank you for your reply, @TedEBear1.

This is great news and I hope you continue enjoying the Fitbit experience! Let me invite you to visit our Health & Wellness board where you can make new friends and create your own topics.

Keep on visiting the forums!