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Versa 2 screen got frozen

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‎06-08-2021 20:49 - last edited on ‎06-09-2021 06:17 by Fitbit Moderator

‎06-08-2021 20:49 - last edited on ‎06-09-2021 06:17 by Fitbit Moderator

When I finished my walk this morning and paused it, I couldn't  activate the "flag" in the upper right corner, it seems "frozen".  Any ideas on how to fix it?

 

 

Moderator edit: updated subject for clarity

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‎06-09-2021 06:17 - last edited on ‎02-11-2025 09:52 by Fitbit Moderator

‎06-09-2021 06:17 - last edited on ‎02-11-2025 09:52 by Fitbit Moderator

@GolferJoy Welcome to our Fitbit Community. Regarding the frozen screen issue during the workout screen, please restart your Versa 2 as described in this help article. After this, monitor your watch and see if the issue doesn't happen again.

Hope this helps.

JuanJo | Community Moderator

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‎06-09-2021 06:19

‎06-09-2021 06:19

Hi @GolferJoy 

Welcome to the forum. I'm sorry to hear you are having an issue with your Versa. I would suggest restarting your tracker by holding down the button for 10+ seconds until the screen goes dark and the Fitbit log appears. You may lose your walk data, but it should unfreeze your screen. Fingers crossed it does the trick for you. 

Marci | Bellevue, WA
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