Versa 2 screen got frozen

[Mcslacke]

My fitbit  versa 2 screen was frozen on 'add payment'. I tried turning it off by holding the side button but no matter how long I hold it, it won't turn off.

I have tried changing the clock face and I have charged it to 100%.

Now it is stuck on 'source' screen and the clock is only showing the time not steps, cals  etc. Screen won't change. 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Mcslacke Welcome to our Fitbit Community. Regarding the screen issue that your Versa 2 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums. By the way, thank you for trying to get it resolved before contacting our forums.

I'd like you to try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, monitor your watch and see if the issue gets fixed.

Hope this helps.

[Mskitkat]

My Clock is bonkers changing faces not changing faces it's just doing everything

[Mcslacke]

Hi Juan, 

On versa 2 there is only one button on the side, no back button. I have held the side button but nothing is happening. 

The clock is on but no steps or other data been shown. The screen in unresponsive.

[JuanJoFitbit]

@Mskitkat Thank you for joining us in this thread and our Fitbit Community. Thank you also for trying to get this issue resolved before contacting our forums. Please try restarting your watch as described in this help article and see if the issue gets fixed.

@Mcslacke Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you guys around.