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Versa 2 screen has developed a green line

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‎10-08-2022 10:59 - last edited on ‎10-11-2022 11:45 by Fitbit Moderator

‎10-08-2022 10:59 - last edited on ‎10-11-2022 11:45 by Fitbit Moderator

Since the update I only have a solid green line across my screen. I can see the "shell" of my clock face, but absolutely no numbers or data is populating.  I've tried to change to a different face but still get same result- see the shell but no data. I'm just walking around with a blank screen on my wrist and that's NOT okay.

 

 

Moderator Edit: Clarified subject

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‎10-08-2022 12:08

‎10-08-2022 12:08

Hello @RC_Diva 

 

I see you have tried changing your clock face to fix your screen issue but that didn’t help. Have you tried restarting your Versa 2 to see if that helps.

 

Here’s how to restart your device: Just press down and hold the button on your Versa 2 then release the button when the Fitbit Logo appears. You should feel the averse 2 vibrate letting you know the restart is complete. 

I hope this helps and provides a solution to your screen issue. Please let me know how it goes.

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