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Versa 2 screen has developed blue lines

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‎03-27-2023 01:57 - last edited on ‎03-31-2023 05:31 by Fitbit Moderator

‎03-27-2023 01:57 - last edited on ‎03-31-2023 05:31 by Fitbit Moderator

Hi all. 
I’ve  had my Fitbit for just under a year but things started going wrong around 4 months ago. It started off with my Fitbit glitching but then it wouldn’t let me do anything. I’ve kept it off for a long time and now I’ve paired it again I’ve got blue lines going down my Fitbit screen and the clock and apps are all green. When I click into an app it goes to the clock face first and then into the app. I’ve looked through lots of other issues like mine and I’ve tried everything. It’s just doesn’t seem to work. Please help me fix this issue. Thanks. 
Olivia

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎03-27-2023 05:59

‎03-27-2023 05:59

Hi @OliviaD27 Try to Restart your Tracker  a few times and see I that clears the face.if it doesn't change the clockface. If that doesn't help get in touch with Fitbit Support  . If it is less than a year old, hopefully it will still be coveredby the warranty. 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-28-2023 02:33

In response to NellyG

‎03-28-2023 02:33

Thanks. I’ve tried restarting it already many times. It just won’t work. 

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