Versa 2 screen has developed horizontal lines

[Sooline]

Hello, I’m having issues with my Versa where the screen is dark and there’s two horizontal lines and It’s totally unusable. HELP!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Sooline. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. 

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

Hope that helps. 

[Sooline]

So, I’ve tried both your suggestions and the big stripes are still there. 

[MarreFitbit]

@Sooline I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.