help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 screen has developed white lines

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-04-2022 17:17 - last edited on ‎09-05-2022 04:55 by Fitbit Moderator

‎09-04-2022 17:17 - last edited on ‎09-05-2022 04:55 by Fitbit Moderator

The entire screen lights up white. Then it “sizzles” when it displays the time etc. it is not clear. Lines run through it. 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎09-05-2022 04:16

‎09-05-2022 04:16

Hi @lt46135 That doesn't sound like a well Versa! Try restarting it a few times and also try changing the clockface. If they don't help it sounds as it it is dying.

Restart your Tracker  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎09-05-2022 04:58 - edited ‎06-02-2023 13:06

In response to NellyG

‎09-05-2022 04:58 - edited ‎06-02-2023 13:06

Hi there, @lt46135. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. @NellyG Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎09-05-2022 06:26

In response to MarreFitbit

‎09-05-2022 06:26

Hi. The problem remains the same. The screen lights up totally white like a
beacon. Then it glitches like the Matrix and won’t clear up. Is this a
defect that requires replacement?
Thanks
LT
Best Answer
0 Votes