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Versa 2 screen has gone black

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‎02-13-2020 07:03 - last edited on ‎02-14-2020 14:50 by

‎02-13-2020 07:03 - last edited on ‎02-14-2020 14:50 by

I am now on my second watch. I had the first for only two weeks and the screen went completely white. I received a replacement yesterday and within 4 hours this screen has gone completely black. Tried restart and charged overnight. It seems to still be sending information to the app but I can't see anything on the screen. So disappointed. I really like the functionality of the watch. 

 

 

Moderator edit: subject for clarity

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‎02-14-2020 14:46

‎02-14-2020 14:46

Welcome to the Fitbit Community, @cfox0514. 

 

I appreciate your participation in the Forums and sharing that the screen on your replacement watch has gone completely black. I totally understand how you are feeling, thank you for your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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