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Versa 2 screen has gone dark

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My fitbit screen has gone dark and even after charging us not working.  Somehow the app is accessing my info

 

 

Moderator edit: subject for clarity

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So sorry…. I would feel the same if mine never went back!

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...what happens to all of us with practically new FitBits (maybe less than two years old) who find themselves just out of warranty and their Fitbit never came back to life after that update that was pushed out?  Thank you for the 35% off coupon, but even with your coupon, I can purchase these devices for less money elsewhere (see Amazon).  This really is not "right."  There are many of us that find ourselves in this predicament and the company should do a better job at making their clientele feel valued.  

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