Versa 2 screen has popped off

[Manders20100]

Hello! I've had my Versa 2 since December 26th, 2019 and a year and two days later, the screen decided to pop off. It is still connected by the ribbon inside but the screen no longer turns on and will not stay in place anymore. It will vibrate when I have a call or message but it has a black screen. I wasn't doing anything that would've bumped my arm, I simply was walking and then felt something in my hoodie sleeve; the screen just popped off. I've read in multiple threads that this has happened to a lot of people with the Versa 2 within a 10 to 15 month period of having it. I understand that my warranty with Fitbit is no longer in service. My question is this: if this seems to be a common occurrence, why isn't anything being done about it? How many people have to have this happen to them before something gets done. All I was offered was a discount on another Fitbit item but after seeing other people's experiences and now, my own, I do not want to purchase another item. I would rather look elsewhere. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Manders20100, welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

Keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our team again or you can check our warranty policies (fitbit.com/legal/returns-and-warranty) for a better understanding of the information that was provided to you.