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Versa 2 screen has popped out

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‎07-12-2020 08:04 - last edited on ‎07-13-2020 09:03 by Fitbit Moderator

‎07-12-2020 08:04 - last edited on ‎07-13-2020 09:03 by Fitbit Moderator

The face of my versa just detached as I was in the middle of my workout. It has not been dropped or hit against anything. Has this happened to anyone else?

 

Moderator Edit: Clarified subject

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‎07-13-2020 00:03

‎07-13-2020 00:03

I've seen quite a lot of posts where people are reporting this problem. Unfortunately, it seems it's not repairable. The advice seem to be to contact customer support who can check your warranty status and advise on your options: contact.fitbit.com 

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‎07-13-2020 09:04 - edited ‎09-30-2023 08:02

In response to SteveH

‎07-13-2020 09:04 - edited ‎09-30-2023 08:02

Hi there @AnalyzeThis, welcome on to the Community Forums. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Keep in mind that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Hey @SteveH, thanks so much for your suggestion in contacting our Support Team. 

Maria | Community Moderator, Fitbit


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