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Versa 2 screen has turned white and static like a TV

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‎04-12-2021 04:13 - last edited on ‎04-13-2021 07:37 by Fitbit Moderator

‎04-12-2021 04:13 - last edited on ‎04-13-2021 07:37 by Fitbit Moderator

Woke up this morning to my versa 2 screen not working. Looks like white static like when your TV used To go out. I've tried restarting it, changing clocks. It's recording my info, I just can't see it. Any ideas on how to fix?

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎04-13-2021 07:40

‎04-13-2021 07:40

Hi there, @Swiftie06. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

 

I've seen you contacted our Support Team after posting here and offered you assistance. However, it seems like the issue is still going on. Please stay tuned to your inbox, someone will continue to help you. 

 

Have a nice day. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎08-02-2021 07:57

In response to MarreFitbit

‎08-02-2021 07:57

My versa 2 has been doing the same thing for a few weeks now. Static screen, intermittent moments of bright white screen where I'm unable to see anything but solid white, but it still " works". I just cannot see the screen with any clarity thru the static. My versa 2 is about 18 months old. 

Amy suggestions to rectify this issue would be great! 

 

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‎08-02-2021 08:12

In response to DWBRN

‎08-02-2021 08:12

No I am sorry, I got nowhere with fitbit. The only thing they offered was
to give me a discount of 15% off on buying a new device. This was my 3rd
fit bit in 4 years, always having issues just outside of the warranty. I
decided to go with the samsung active watch 2 since I have a samsung galaxy
phone and I love it!! I can do way more with it and have not had any issues
so far. My advice is to not waste any more $ on fitbit. go with an apple
watch or samsung depending on the cell phone you have. Good luck.
Stacey Leibensperger
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