help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 screen, heart rate, and sleep issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-10-2020 17:41 - last edited on ‎08-11-2020 09:23 by Fitbit Moderator

‎08-10-2020 17:41 - last edited on ‎08-11-2020 09:23 by Fitbit Moderator

Versa 2. Severe screen issues!

 

The versa 2 was a Christmas gift, so it's less than 8 months old. I stopped wearing it for bed, as the sleep tracking rarely worked. I've never showered, or swam in it, nor has it been damaged. The heart monitor works intermittently.

 

A couple of days ago, the screen kept flashing. Now it looks like an old, un-tuned TV. Static and wibbly colours are visible only. It's completely unusable. I've tried restarting several times but to no avail.

 

Help please! 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎08-11-2020 09:29 - edited ‎11-28-2023 01:36

‎08-11-2020 09:29 - edited ‎11-28-2023 01:36

Hi there @Tj_Kirk, welcome to the Community Forums. I'm sorry to hear about the issues you've been having with your Versa 2. I appreciate you've taken the time to restart your watch in order to fix the corrupted screen. Thanks for letting me know that you've been taking a good care of your Versa 2. 😉

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options for the screen, heart rate, and sleep issues. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We look forward to getting you back on track. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎08-11-2020 13:43

In response to MarreFitbit

‎08-11-2020 13:43

I did not choose this as the best answer, I clicked reply only! 

 

Sadly the email came and simply asked me to factory reset. This isn't possible....

 

As instructed, I held the button for 8 seconds and the screen went black. Released for less than 2 seconds and then held the button again to wait for the vibration to initiate factory reset. Instead of the vibration, the screen displayed the empty battery symbol. This happens regardless of how long the fitbit has been on charge.

 

I place the fitbit back on charge, the fitbit logo displays for a few seconds, before returning to the fuzzy, unusable screen.

 

 

Best Answer
0 Votes