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Versa 2 screen is black and won’t turn on

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‎07-01-2021 09:52 - last edited on ‎07-01-2021 13:47 by Fitbit Moderator

‎07-01-2021 09:52 - last edited on ‎07-01-2021 13:47 by Fitbit Moderator

My screen turned black yesterday and I thought it was low on battery but I never saw an alert. I’ve tried restarting it and nothing is happening. I haven’t even had it for a full year. How do I get this fixed?

 

Moderator edit: updated subject for clarity

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‎07-01-2021 13:47

‎07-01-2021 13:47

Welcome to the Fitbit Community, @Selification13.

 

Thank you for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

In addition to the restart please try changing the clock face by following these instructions.

 

Whether the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

If you have any question, please let us know.

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