Versa 2 screen is blank

[Laurenek1688]

My screen is completely black on my watch. I tried syncing it on the app and it was successful but did not show anything on the screen of my watch. I tried to reset it by holding the side button for 10s. I can feel the feedback vibrations but it never showed the fitbit logo or showed anything but the black screen.

[AndreaFitbit]

Welcome to the Fitbit Community, @Laurenek1688. I'm sorry to hear that your Charge 2 screen is completely black. Thank you for letting me know that you've tried syncing and restarting your device without success.

Please try changing your Charge 2 clock face with the instructions of: How do I change the clock face on my Fitbit device?

[Laurenek1688]

Thank you for the feedback. I tried 2 different clock faces on the app and my Versa 2 watch is still a blank screen. Any other recommendations to fix this issue?

[AndreaFitbit]

Thanks for getting back to us and for following the advised troubleshooting steps @Laurenek1688. 

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