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Versa 2 screen is flashing white

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‎11-15-2020 23:20 - last edited on ‎11-16-2020 08:30 by Fitbit Moderator

‎11-15-2020 23:20 - last edited on ‎11-16-2020 08:30 by Fitbit Moderator

I bought this in December of 2019. The screen won't stop flashing white. I've tried a factory reset multiple times and put it on the charger. And nothing has helped🥺

 

 

Moderator edit: updated subject for clarity

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‎11-16-2020 08:28

‎11-16-2020 08:28

Hi @Leenat17, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Versa 2 won't stop flashing white. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I'd like you to try a regular restart. To do so, please follow the steps that are listed in this help article. After this, monitor your watch for the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎12-11-2020 19:21

In response to JuanJoFitbit

‎12-11-2020 19:21

I’ve had this same issue start today. I’ve tried a clock face change with no avail. Then tried putting on charger despite 65% battery. After full charge tried to reset which also didn’t help. Syncs with mobile app and seems fine on app but pushing button and movement brings flashing white screen. Tried a factory reset but am unable to complete it do to not being able to see screen to enter 4 digit code. Please help?!

 

Thank you in advance!

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