Versa 2 screen is flickering white lines

[happychick53]

My fitbit versa 2 has not worked properly for about 2 months, The display consists of flickering white lines, behind which the clock face appears very faintly. It's really annoying for me, as this is the 3rd FitBit I have owned. I owned 2 Charge 3s which developed alternating black lines across the screen, which was why I opted for the Versa 2.

Could someone please explain why this problem has occurred and give me any advice on how to correct it?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @happychick53, it's great to see you in our Fitbit Community. I'm sorry to hear that the screen of your Versa 2 is flickering white lines and the clock face appears faintly. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please restart your Versa 2 as described in this help article. After this, monitor your watch for the next 24 hours and see if the issue gets fixed.

Keep me posted on the outcome.

[WendyCB73]

This has recently started happening with my Versa 2 special edition (only received in June 2020). It has happened three times in the last week.

[Rilaford]

The same thing happens to me too. Started yesterday. I did the restart and it worked for a few hours. Now, back to snow.

[happychick53]

Mine started doing this a few months ago. I thought it was a "one off" occurrence, but it's  been doing it more often.

Sent from Yahoo Mail on Android

[WendyCB73]

I’d report it to FitBit support, they are sending me a replacement as it’s continued to occur repeatedly despite following the troubleshooting steps they initially advised and mine was still in warranty. Hope you get a solution. 

[angela97]

How do I contact support it says unavailable 

[WendyCB73]

Follow this link for your options: 

https://myhelp.fitbit.com/s/support?language=en_US

I reached out initially via the Twitter option. 

[happychick53]

Hi,
Thanks for your reply.
I’ve already reported it. They’ve offered to send me a replacement, but I haven’t received it yet. They confirmed that the item had been shipped, and should be arriving via DHL in 4-5 business days. They even sent me a tacking code, which I tried to use, but found that it did not work.

Hoping to receive it soon.
Regards

Sent from Mail for Windows 10

Moderator edit: personal info removed

[TamTam76]

I'm trying as well and it says unavailable. Did you happen to get a response? I don't see it in a thread anywhere. 

Thanks 🙂

[WendyCB73]

I ended up reaching out via Twitter and they opened a case for me. I’ve had my replacement for a while now and so far seems to be ok.  Hope you get sorted.

[TamTam76]

Thanks for your quick response. After several attempts and screen
refreshes, I was able to get ahold of online support and will be getting a
replacement.
Thanks again for your help!

[Kingwill]

My watches started doing the same thing started today and it happened every time I get a notification 

[LittleDevillish]

This has just started happening on mine, cant even restart as logo just doesnt appear! This is my 3rd fitbit since august 2021, as both of the others malfunctioned in different ways. I've only had this replacement a week. Really fed up now! 

[WendyCB73]

I ended up accepting the 50% off a Versa 3 option when I last had the fault. My first Versa 3 had a fault so got a replacement through the warranty. Touch wood, my replacement is going strong.

Sent from my iPhone