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Versa 2 screen is flickering

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‎01-21-2022 21:23 - last edited on ‎01-22-2022 04:04 by Fitbit Moderator

‎01-21-2022 21:23 - last edited on ‎01-22-2022 04:04 by Fitbit Moderator

Am having an issue with my Versa 2 screen. When I raise my arm or press the button to see the screen it either does not respond or if it does come on it flickers and then goes to a black screen. Have reset device multiple times. Changed clock faces multiple times. No luck. When screen does light up it is on max brightness then fades. Fitbit is fully charged and syncs. Am wondering if there is problem with ambient light sensor or a software bug. Have found that if you go into Quick Settings and toggle between the Auto/Manual (Screen Wake) it seems to fix the issue at least temporarily. Curious if others with similar problem has some success with this workaround. 🙂

 

Moderator Edit: Clarified subject

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‎01-22-2022 04:12 - edited ‎08-10-2023 03:57

‎01-22-2022 04:12 - edited ‎08-10-2023 03:57

Hi there, @Chrisbhsa. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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