help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 screen is flickering

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-14-2023 14:30 - last edited on ‎06-15-2023 04:24 by Fitbit Moderator

‎06-14-2023 14:30 - last edited on ‎06-15-2023 04:24 by Fitbit Moderator

My screen is flickering with stripes 

What can I do?

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-15-2023 04:26

‎06-15-2023 04:26

Hi there, @Joyce-smeeing. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Nevertheless, I've seen you contacted our Support Team to report this issue. Please stay tuned to your inbox, someone will reach out to you shortly.

I hope we can solve your issue soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎06-15-2023 10:21

‎06-15-2023 10:21

Mine flickered late last week and then turned green. It revived itself but now screen is dim, the touch screen won’t work and the battery is completely dead in less than 24hrs. I’ve done RE-sets and changed clock face and nothing has fixed it. I just chatted with support and now waiting for them to send an email for me to buy a new one, I’m sure. There has to be faulty hardware or firmware causing this for us!

Best Answer