Versa 2 screen is frozen

[Donbino52]

Hey so the screen on my Versa 2 is frozen. I’ve restarted it 8 times but it’s still frozen. I’ve let it charge and it’s still frozen. I can’t swipe up/down/left/right/up or anything. Even when I get txt messages it’s still frozen. What other way can I fix this issue?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Donbino52, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the display issues that your Versa 2 has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often and please stay safe.