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Versa 2 screen is frozen

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‎05-23-2020 04:37 - last edited on ‎05-23-2020 07:19 by Fitbit Moderator

‎05-23-2020 04:37 - last edited on ‎05-23-2020 07:19 by Fitbit Moderator

Hi, I recently updated my firmware, and now the screen has frozen. I can not swipe the screen at all. The clock still functions etc. When I double click the one and only button it is on Alexia. I do not have Alexia. Any suggestions please?

 

 

Moderator edit: updated subject for clarity

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‎05-23-2020 07:22 - edited ‎11-08-2023 02:14

‎05-23-2020 07:22 - edited ‎11-08-2023 02:14

Hello there @Slotback, welcome to the Community Forums. Thanks for letting us know about your Versa 2's screen behavior after performing the firmware update.

I've seen you contacted our Support Team and saw they already solved your issue with the frozen screen. 🙂

Let us know if there's anything else I may do for you in the meantime. 

Maria | Community Moderator, Fitbit


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‎06-02-2020 05:45

In response to MarreFitbit

‎06-02-2020 05:45

Would have been nice if someone else had said they had the same problem, or maybe i had identified a common problem that was occuring for fitbit users. instead of being blown off like that.

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