Versa 2 screen is frozen

[Trapqueen]

My Versa 2 has static on the screen.  I am using one of the Fitbit clock faces.  I have rebooted my Versa and the problem still continues.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Trapqueen, welcome to the Community Forums. I'm sorry to hear that your Versa 2's screen is frozen. Thanks for taking the time to restart your watch prior to posting here. Nice way to go!

If you haven't done so yet, please check in the Fitbit app if your Versa 2 is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app do not worry if the screen is not responding for this process.

If the suggestion above doesn't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc.