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Versa 2 screen is frozen

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‎10-22-2020 15:42 - last edited on ‎10-23-2020 14:25 by Fitbit Moderator

‎10-22-2020 15:42 - last edited on ‎10-23-2020 14:25 by Fitbit Moderator

As soon as I arrived at work this morning the screen went static. It's black and I can't see anything on the screen aside from some static occasionally. This happened once before on August 31 and support was able to help. I've tried throughout the day to repair it in the same manner, but it's not working this time. The fix before was to install a new clock face and do a hard reset.

 

Moderator Edit: Clarified subject

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‎10-23-2020 14:28 - edited ‎09-25-2023 05:30

‎10-23-2020 14:28 - edited ‎09-25-2023 05:30

Hi there @TheWalkinDude87, welcome to the Community Forums. I'm sorry to hear about your Versa 2's screen behavior, I understand where your concern is coming from. Thanks for the details provided in your post and for trying to solve the issue by performing the steps you were provided before.

I've seen you got in touch with our Support Team once again regarding this issue and they already helped you.

Maria | Community Moderator, Fitbit


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