Versa 2 screen is frozen

[thirzavdwolf]

I can’t restart it and I can’t swipe away from one page. It’s frozen.

Moderator edit: subject for clarity

[Guy_]

What happens if you hold the button in for 8-10 seconds, does the display disappear and the logo appear?

[thirzavdwolf]

The screen turned black. But someone said I needed to hold all 3 buttons in and I did and now it works again 🙂

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[MarreFitbit · Accepted solution]

Hi there @thirzavdwolf, welcome to the Community Forums. I'm glad to hear you managed to solve the issue with your Versa 2.

If you come across something similar in the future, please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

[Actionsgirl]

Hi

i had a similar problem. I could no longer swipe my Versa 2 screen, did a force shut down and the screen is now stuck on the logo. Has been for hours. Any advice?

[MarreFitbit]

Hi there, @Actionsgirl. Welcome to the Community Forums. Thanks for following the tips and recommendations I've provided above. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around.