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Versa 2 screen is frozen

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‎04-16-2021 18:12 - last edited on ‎04-17-2021 05:10 by Fitbit Moderator

‎04-16-2021 18:12 - last edited on ‎04-17-2021 05:10 by Fitbit Moderator

Using workflow app and watch won't return to homescreen looking for a friend 

 

 

Moderator Edit: Clarified subject

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‎04-17-2021 05:14 - edited ‎10-25-2023 05:33

‎04-17-2021 05:14 - edited ‎10-25-2023 05:33

Hi there, @31Peter. Welcome to the Community Forums. 

To better assist you, would you mind clarifying which screen is frozen? Is it your Versa 2's display or the Fitbit app home page? 

If it's your Versa 2's display, please restart it as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

On the other hand, if it's the Fitbit app, try logging out, force quitting the app, and logging back in.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-17-2021 05:14 - edited ‎10-25-2023 05:33

‎04-17-2021 05:14 - edited ‎10-25-2023 05:33

Hi there, @31Peter. Welcome to the Community Forums. 

To better assist you, would you mind clarifying which screen is frozen? Is it your Versa 2's display or the Fitbit app home page? 

If it's your Versa 2's display, please restart it as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

On the other hand, if it's the Fitbit app, try logging out, force quitting the app, and logging back in.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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