Versa 2 screen is frozen

[MT6-PAC]

My Versa 2 only has a frozen Green Screen, how do I fix this

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @MT6-PAC. Welcome to the Community Forums. 

I've seen you reached out to our Support Team after posting here and they've helped you on this matter. If you have any questions regarding the outcome of your case, feel free to contact them back so they can continue assisting you.

Have a nice day. 

[RockyC]

This also happened to me today. When did you get your Versa 2?

[MarreFitbit]

@RockyC Thanks for stopping by in the Community Forums. 

If you're also having this issue with your Versa 2, please restart your watch as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[Reeny428]

Hello @MarreFitbit 

The screen on my Versa2 will not turn on. I have tried to restart the screen and it will not turn on although the app says it is charged. I wrote on another thread a few days ago but have not been contacted by a moderator. I hope you can help me.

Thank you

[MarreFitbit]

@Reeny428 Thanks for stopping by in the Community Forums. I appreciate you had followed the tips and recommendations provided above. Sorry for the delay in getting a response in your previous post.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Reeny428]

Thank you