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Versa 2 screen is frozen

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‎05-09-2024 03:32 - last edited on ‎05-10-2024 07:48 by Fitbit Moderator

‎05-09-2024 03:32 - last edited on ‎05-10-2024 07:48 by Fitbit Moderator

My versa 2 is stuck on set up files. It was stuck on Spotify which I don't have now stuck on set up files. Spoke to Mariel this morning and not heard anything,  also not had quite a year yet and the button no longer works

Moderator Edit: Clarified subject

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‎05-09-2024 20:52

‎05-09-2024 20:52

Hi @Sharondonson - if the button is not working it can be replaced under warranty as it is still covered.

Author | ch, passion for improvement.

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‎05-10-2024 07:56

In response to Guy_

‎05-10-2024 07:56

Hi there, @Sharondonson. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 2 screen is stuck on those messages. I understand where your concern is coming from. We're here to help you! 

Please note that your case was forwarded to our higher tier of support for further checking. Someone will be in contact with you soon as they have the resolution for your Versa 2. Stay tuned to your inbox!

@Guy_ Thank you for your input! 

Maria | Community Moderator, Fitbit


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‎05-11-2024 22:47

‎05-11-2024 22:47

Lucky you, having valid warranty claim. Mine was bought from Harvey Norman, Timaru NZ, and after experiencing the same issue as you after only 18 months, mine has frozen. Harvey Norman assistant did get it going again, but that fix only lasted 2 weeks. Have to go in again and see if they can again free it up. Jolly nuisance.

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