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Versa 2 screen is getting frozen when I check my steps

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‎07-08-2021 15:38 - last edited on ‎07-08-2021 16:31 by Fitbit Moderator

‎07-08-2021 15:38 - last edited on ‎07-08-2021 16:31 by Fitbit Moderator

My screen recently started glitching when I check how many steps I have and I cannot get it to go back to to the regular screen without restarting the watch, I've already done it several times and it keeps doing it when it turns back on 

 

 

Moderator Edit: Clarified subject

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‎07-08-2021 16:33 - edited ‎03-20-2024 10:40

‎07-08-2021 16:33 - edited ‎03-20-2024 10:40

Hi there, @Yoyoyoitsbee. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Since the restart hasn't worked, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-08-2021 16:33 - edited ‎03-20-2024 10:40

‎07-08-2021 16:33 - edited ‎03-20-2024 10:40

Hi there, @Yoyoyoitsbee. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Since the restart hasn't worked, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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