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Versa 2 screen is glitching and battery drains fast

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‎04-21-2020 23:51 - last edited on ‎05-06-2020 06:11 by Fitbit Moderator

‎04-21-2020 23:51 - last edited on ‎05-06-2020 06:11 by Fitbit Moderator

Weird enough as soon as quarantine began my Versa 2 stopped working...

I received the exclusive edition one as a gift for Christmas and it was fine till a month ago.
I can no longer tap the screen, my fitbit constantly restarts itself, is no longer holding its 4 day charge. Its basically just a normal watch now...  

Please someone help, its not like I can bring it in anywhere.

 

 

Moderator edit: updated subject for clarity

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‎05-06-2020 06:10

‎05-06-2020 06:10

Hi @_Fitnessmia, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I'd like to follow up and help you with your Versa 2 since the screen glitches and the battery drains fast.

 

Please restart your Versa manually as described in this help article. After this, try the tips that are listed in this help page in order t improve the battery life of your Fitbit Versa. Finally, monitor your watch for the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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