Versa 2 screen is green can’t turn it off

[Jenfla2]

My screen is green like it’s bleeding into itself. Can’t turn it off. Can’t see anything on the screen. Is tracking everything on my phone don’t know if it’s correct or not. Have tried everything 😢

Moderator edit: Updated subject for clarity. 

[DramaQueenDiva]

Hi @Jenfla2,

Have you tried a restart?  You can find the instructions on the help site .

[Jenfla2]

Yes I have but no good.
Thank you for your advice.

Sent from jennie's iPhone

[DramaQueenDiva]

Hi @Jenfla2,

Did you do a Factory Reset?  The instructions can be found on the same page.

[Jenfla2]

Actually no.
I wil try that now thank you. 😃

Sent from jennie's iPhone

[Jenfla2]

tried that but it seems like there’s a screen in the background if u know wat I mean. I have the clock face n I can see like the last clock face I had in the background aswell plus the battery is goin down really quickly. I only have it 2 years I hope it’s not giving up on me 😢

Moderator edit: format.

[AndreaFitbit]

Welcome to the Fitbit Community, @Jenfla2 and thanks for your assistance @DramaQueenDiva. Thank you for following the advise that @DramaQueenDiva shared with you @Jenfla2.

I know how frustrating this could be and the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.