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Versa 2 screen is locked

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‎01-14-2022 05:28 - last edited on ‎01-14-2022 05:46 by Fitbit Moderator

‎01-14-2022 05:28 - last edited on ‎01-14-2022 05:46 by Fitbit Moderator

So, I set the Fitbit up on December 27, 2021 and 2 days ago the screen locked.  The button no longer works either (there used to be a slight click when you pressed it).  It’s still registering steps etc (can see this on the app) and telling me when to walk etc but can’t add any workouts via the face.  Have changed to clock face too

 

Moderator Edit: Clarified subject

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‎01-14-2022 05:48 - edited ‎03-15-2024 16:59

‎01-14-2022 05:48 - edited ‎03-15-2024 16:59

Hi there, @PaddysMum. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

While reading your post, I was wondering if your Versa 2 is asking you to enter any PIN code in order to be unlocked? If so, please see How do I use the device lock on my Fitbit device? 

Maria | Community Moderator, Fitbit


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‎01-14-2022 06:07

In response to MarreFitbit

‎01-14-2022 06:07

No, no pin code has been asked for.

Sent from my iPhone
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‎01-14-2022 07:06 - edited ‎03-15-2024 16:59

In response to PaddysMum

‎01-14-2022 07:06 - edited ‎03-15-2024 16:59

@PaddysMum Thanks for those details. 

Please restart your Versa 2 as suggested here How do I restart my Fitbit device?

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-14-2022 08:06

In response to MarreFitbit

‎01-14-2022 08:06

Hi I’ve tried that previously and also just tried again. Still nothing happens

Sent from my iPhone
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