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Versa 2 screen is stuck and won't respond

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‎06-08-2023 16:14 - last edited on ‎06-09-2023 04:24 by Fitbit Moderator

‎06-08-2023 16:14 - last edited on ‎06-09-2023 04:24 by Fitbit Moderator

Versa 2 face is stuck on a screen. Wont clear by using side buttons to reboot..

Moderator Edit: Clarified subject

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‎06-08-2023 20:16

‎06-08-2023 20:16

Hi @CMSG - if the touchscreen is still working go to the watch settings About menu and do a Shutdown and then charge.

Other things to try.

In the Fitbit App try changing clock face if it is still syncing.

Turn off the phone Bluetooth to disable syncing.

If nothing is working the watch may have internal damage, possibly from moisture, and the only option is to let it run completely flat to force a restart, but it is unlikely to be reliable if you can only get it to restart that way.

Author | ch, passion for improvement.

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‎06-09-2023 04:26

In response to Guy_

‎06-09-2023 04:26

Hello there, @CMSG. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. @Guy_ Thank you so much for your help. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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